Refund policy

League Membership Refund

If for some reason you wish to cancel the Seasonal League Membership that youpurchased, email us at: the519toss@gmail.com and we will return the fee you paid. Refund cannot be processed after the start date of the League Season. If you wish to transfer your membership to someone else, we will gladly make arrangements for that.

Tournament Fee Refund (Tournaments hosted by The519Toss only)

If you cannot attend a tournament that you signed up for. We will refund the fee back to you provided we receive an emailed request within 24 hours of the start day and time of the tournament.

Facilitated Cornhole Events Refund

If The519Toss was hired to facilitate a Private Event, Fundraiser/Charity, Customer Appreciation, Staff Party Cornhole Tournament from an agency, employer, service business etc... and you were charged a participation fee to attend the Tournament, we cannot refund your entry fee. In this case, please contact the agency/office/business that hired The519Toss to facilitate the tournament. If you need assistance with reaching the right person to request a refund, please e-mail us at: the519toss@gmail.com.

Merchandise Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at the519toss@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at the519toss@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at the519toss@gmail.com.